Returns, Refunds & Complaints – Florist Hornsey Fresh Flowers Guarantee
Our Commitment to Fresh Flowers in Hornsey
Florist Hornsey takes great pride in being your trusted local florist, supplying premium flowers to households and businesses across Hornsey and nearby areas. We are committed to ensuring every bouquet and arrangement arrives in pristine, fresh condition, reflecting our dedication to quality and service. Our Fresh Flowers Guarantee ensures your experience with us is always positive.
Freshness Guarantee & Quality Promise
We hand-select the freshest blooms daily to create stunning arrangements. When you order from Florist Hornsey, you can be assured that your flowers will remain fresh for a guaranteed minimum of five days after delivery, provided they are cared for as instructed. If, for any reason, your flowers do not meet our freshness promise within this period, we are here to help.
Damaged-on-Arrival Policy
We take the utmost care in packaging and delivering your flowers. However, on rare occasions, items may be damaged during transit. If your flowers arrive damaged, please notify us within 24 hours of receipt. Where possible, please provide photographic evidence to help us assess the issue promptly. We will work to resolve the matter quickly and to your satisfaction.
Return, Refund & Replacement Options
If your flowers are damaged on arrival or do not meet our freshness guarantee within five days, we offer several resolution options:
- Replacement: We can arrange for a fresh bouquet or arrangement to be sent to your chosen address at no extra cost.
- Refund: If a replacement is not suitable, we can process a full or partial refund depending on the nature of the issue.
Each claim is assessed individually, ensuring a fair and timely resolution. Please contact us as soon as possible with details about your order and the issue encountered so that we can assist you efficiently.
Complaints Process
Your satisfaction is our top priority. If for any reason you are not happy with our service, please let us know so we can make things right. Our complaints process is as follows:
- Contact Us: Share the details of your complaint, along with your order number and any relevant information.
- Assessment: Our team will review your feedback or complaint, investigate the matter, and, where appropriate, request supporting information such as photographs of the flowers.
- Resolution: We will offer a solution, which may include a replacement, refund, or another suitable remedy, as soon as possible.
We genuinely appreciate your feedback, as it helps us continuously improve our standards and service within the Hornsey community.
Proudly Serving Hornsey’s Homes & Businesses
Florist Hornsey is a longstanding and respected member of the local community. Whether you need flowers for a special occasion or everyday beauty, we are here to deliver only the freshest blooms, every time. Thank you for choosing your trusted local Hornsey florist. We look forward to serving you.
