Hornsey Flower Delivery: E-Commerce Terms & Conditions

Florist Hornsey - Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Hornsey. These e-commerce Terms & Conditions (“Terms”) govern all online transactions for the ordering and delivery of flowers and related products from our florist shop in Hornsey. By accessing our website and placing an order, you agree to comply with and be bound by these Terms. These Terms apply to all customers residing or ordering flower delivery in Hornsey and surrounding areas. Please read through carefully before placing your order.

Definitions

In these Terms, “we”, “us”, and “our” refer to Florist Hornsey; “you” and “your” refer to the customer ordering through our online platform. “Products” means any bouquets, flower arrangements, plants, or related items available for purchase. “Website” refers to Florist Hornsey’s online platform.

Order Process

To place an order for flower delivery within Hornsey and the surrounding areas, use the ordering process set out on our website. Follow on-screen instructions to select products, provide delivery details, and confirm your order.

1. Selection: Browse our online flower collection, select your preferred bouquet or arrangement, and add it to your cart. Choose any customisations where available.

2. Delivery Details: Enter the full delivery address in Hornsey or a specified nearby area, along with the recipient's name and any instructions. Double-check details to ensure prompt delivery.

3. Checkout and Payment: Review your cart, agree to the Terms, and proceed to secure payment. All prices and fees will be displayed prior to order confirmation.

4. Order Confirmation: Once your order is placed and payment is authorised, you will receive a confirmation summarising your transaction and a unique order number for reference.

5. Processing and Delivery: Orders are processed upon payment confirmation. We aim to deliver on your specified date where possible, but delivery times may vary, especially during peak periods such as Valentine's Day, Mother’s Day, or holidays.

6. Local Delivery Area: Orders are delivered throughout Hornsey and in the immediate surrounding areas. If you have queries regarding whether your preferred delivery location is within our area, please check our delivery policy or contact us prior to ordering.

Payments

We accept payment via major debit and credit cards, processed securely at checkout. Payment must be received in full before orders are prepared and dispatched. All prices are stated in pounds sterling (GBP) and include applicable VAT unless otherwise specified.

Your payment details are processed in compliance with UK data protection laws. We do not store card details on our servers. Please ensure all payment information is correct. Should your payment fail, the order will not be processed, and you will be notified to attempt another payment method.

We reserve the right to change prices at any time, but such changes will not affect orders for which you have already paid and received confirmation.

Cancellations and Amendments

You may cancel or amend your order, subject to the following conditions:

Order Cancellations: Cancellations must be requested at least 24 hours prior to the scheduled delivery date. To cancel, please use your order reference and contact us via our website's cancellation form.
Late Cancellations: If a cancellation request is received less than 24 hours before the scheduled delivery, we reserve the right to reject the request as the order may have already been prepared or dispatched. In these cases, a refund cannot be guaranteed.
Product Amendments: Amendments to card messages, delivery address, or recipient name may be possible if made more than 24 hours before delivery. Changes within 24 hours cannot be guaranteed.
Unavailable Products: In the rare event a selected product is unavailable, we will contact you to offer a suitable alternative of equal value or provide a refund.

Your statutory consumer rights are not affected by these cancellation provisions.

Deliveries

Our online flower delivery service covers Hornsey and surrounding areas. Delivery dates and times are not guaranteed but we endeavour to meet your specified requirements.

1. Standard Delivery: We offer local delivery during business hours Monday to Saturday. Same-day delivery may be available for orders placed before our daily cut-off time.

2. Delivery Address: Please provide accurate and complete delivery details. We are not liable for failed deliveries due to incorrect or incomplete address information supplied by you. If the recipient is unavailable, we may attempt to leave flowers with a neighbour or in a safe place, unless you specify otherwise.

3. Force Majeure: We are not responsible for delays or non-delivery caused by events beyond our reasonable control, including but not limited to adverse weather, vehicle breakdown, or strikes.

Quality and Substitutions

We take pride in delivering high-quality, fresh flowers. Due to seasonal availability, flower varieties and colours may occasionally be substituted with similar items of equal or greater value. We ensure all arrangements maintain the intended style and value of your original order.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. If you receive damaged or incorrect flowers, notify us within 24 hours of delivery. Please provide photographic evidence where possible. We will offer an appropriate solution such as a replacement or partial/full refund at our discretion.

Refunds will be issued via the original payment method and may take up to 5-7 working days to appear in your account.

Liability

Our liability for any loss or damage arising from non-delivery, late delivery, or defective products is strictly limited to the value of your order. We are not liable for any indirect or consequential losses, including loss of profits, arising from using our service.

We do not assume responsibility for flowers once delivered to and accepted by the stated recipient or their representative. It is your responsibility to ensure someone is available to accept the delivery where necessary.

Nothing in these Terms seeks to exclude or limit liability for death or personal injury caused by our negligence, fraud, or any matter which it would be unlawful to limit or exclude.

Customer Responsibilities

By placing an order, you warrant that all details you provide to us are true and accurate, you are over 18 years of age, and you are legally capable of entering into binding contracts. You are responsible for maintaining the confidentiality of your order details and ensuring all delivery information is correct.

Intellectual Property

All content on our website, including images, text, and design features, is protected by copyright and intellectual property laws. Use of our content for commercial purposes without permission is prohibited.

Data Protection and Privacy

We process personal data in line with UK data protection legislation. Your data will only be used for purposes relating to your order and service delivery. For further information, please refer to our privacy policy.

Complaints

We value all feedback and aim to resolve complaints promptly. Please contact us using the contact form on our website, including your order number and full details. We will investigate and respond to your complaint as soon as possible.

Governing Law and Jurisdiction

These Terms and any disputes arising from the use of our online flower delivery service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions. We may change or update these Terms from time to time. The latest version will always be available on our website and shall govern all future transactions.

Thank you for choosing Florist Hornsey for your online flower delivery needs in Hornsey and the surrounding areas. Your satisfaction is our top priority and we hope you enjoy our service.